Monoskin
Ment Tech Labs worked with Monoskin to design and implement a centralized ERP and CRM ecosystem that connects doctors, pharmacies, warehouses, field teams, and leadership. The platform brings real-time visibility, operational control, and data-driven decision-making across sales, inventory, finance, and compliance.
Region/Industry
Project Duration
Client Type
Monoskin is a healthcare and pharma-focused organization managing sales, inventory, finance, and compliance across doctors, pharmacies, warehouses, and medical representatives. As operations grew, the lack of a centralized system created data silos, manual work, and limited visibility for leadership.
The team needed a single digital platform that could manage field sales activity, inventory movement, warehouse execution, financial workflows, and reporting in a secure and scalable way. To achieve this, Monoskin partnered with Ment Tech Labs to build a custom ERP and CRM tailored specifically for pharma operations.
Let’s build smarter systems for healthcare operations.
Before partnering with Ment Tech Labs, Monoskin faced multiple operational and system-level challenges that created inefficiencies, increased compliance risk, and limited real-time business visibility.
Disconnected Sales and Engagement Tracking
Sales teams lacked a centralized system to monitor doctor and pharmacy interactions, making it difficult to accurately measure MR performance and field effectiveness.
Poor Inventory Visibility and Control
Inventory was distributed across multiple locations without proper FIFO and FEFO mechanisms, leading to higher risks of product expiry and accumulation of non-moving stock.
Manual and Unstructured Warehouse Operations
Critical warehouse activities such as GRN processing, internal transfers, and packaging were managed manually, with no standardized digital workflows or proof-based tracking.
Time-Consuming Finance Processes
Core finance functions, including invoicing, GST compliance, credit notes, and receivables, relied heavily on manual processes, slowing down operations and increasing the risk of errors.
Limited Real-Time Business Insights for Leadership
Leadership lacked access to unified dashboards, making it challenging to track performance, compliance status, and stock movement in real time.
Inadequate Security and Audit Controls
Access control, system security, and audit trails were insufficient to meet the strict requirements of a regulated pharmaceutical environment.
Ment Tech’s Approach
Ment Tech Labs followed a structured and collaborative approach focused on real business workflows and long-term scalability.
Ment Tech Labs delivered a unified ERP and CRM ecosystem designed to bring clarity, control, and efficiency to Monoskin’s pharma operations. Each solution was built to simplify daily workflows, improve visibility, and support long-term growth across sales, inventory, finance, and compliance.
Centralized ERP and Admin Platform
Built a single admin system to manage sales operations, inventory, warehouse activities, finance, HR, and analytics from one secure interface.
Doctor and Pharmacy CRM with MR Tracking
Developed a CRM tailored for pharma teams to track doctor and pharmacy interactions, MR visits, targets, and performance metrics in real time.
Smart Inventory Management System
Implemented FIFO and FEFO logic with GRN aging, expiry tracking, and non-moving stock alerts to reduce losses and improve stock utilization.
Warehouse Execution and Proof Workflows
Digitized warehouse processes, including goods receipt, internal transfers, and packaging proof, to ensure accuracy and traceability.
Finance and Billing Automation
Built finance modules covering invoicing, GST compliance, receivables aging, credit notes, and receipt management to improve financial accuracy.
Role-Based Access and Audit Controls
Introduced role-based permissions, audit logs, and compliance tracking to maintain security and accountability across teams.
MR Mobile Application
Launched a mobile app for medical representatives to manage daily visits, reporting, and performance updates from the field.
Advanced Dashboards and Analytics
Delivered real-time dashboards and reports giving leadership complete visibility into sales performance, inventory health, and financial status.
Shopify Website Integration
Integrated a Shopify website with backend systems to ensure smooth order flow, data consistency, and operational alignment.
Our clients
The Monoskin Platform unifies sales, inventory, finance, and customer engagement, providing real-time insights, automation, and secure workflows to boost efficiency and support data-driven decisions.
Doctor and Pharmacy CRM
Manages doctor and pharmacy relationships with complete visibility into interactions, visit history, and engagement metrics for better decision-making.
MR Performance Tracking System
Tracks medical representative visits, sales targets, and daily activities in real time to boost accountability and field team efficiency.
Smart Inventory Management
Maintains optimal stock levels with FIFO and FEFO logic, expiry tracking, GRN aging, and alerts for non-moving inventory items.
Warehouse Execution Workflows
Digitizes warehouse processes, including goods receipt, internal transfers, and packaging verification to ensure accuracy and traceability.
Finance and GST-Compliant Billing
Automates invoicing, credit notes, receivables, and GST handling to simplify financial operations and reduce errors.
Role-Based Access and Audit Trails
Provides secure access management with detailed audit logs to support compliance and maintain accountability across teams.
Advanced Dashboards and Analytics
Delivers real-time dashboards and custom reports to give leadership full visibility into sales, inventory, and financial performance.
MR Mobile Application
Enables field staff to log visits, update reports, and track performance directly from their mobile devices for instant insights.
Integrated Shopify Website
Connects the eCommerce website to backend systems to streamline order processing, maintain data consistency, and improve operational efficiency.
Start Your Project with a Free Strategy Call